Privacy Policy

1. Information We Collect

We may collect the following types of personal data when you interact with our website or services:

Personal Identification Information: Name, phone number, email address, and postal address.

Child Information: Details about your child, such as age, preferences, or special requirements (only collected when required for nursery enrolment).

Payment Information: Billing information or payment details provided for services.

Technical Data: IP address, browser type, device type, and usage data (collected automatically for analytics and functionality).

Communication Data: Any information you provide when you contact us or fill out online forms, such as questions or requests.

 

2. How We Use Your Information

We use the collected information for the following purposes:

Providing Services: To process your registration, bookings, and any other requests related to our nursery services.

Communication: To respond to your enquiries, send updates, newsletters, and inform you about important changes.

Improvement of Services: To understand how our website and services are being used and improve the overall experience.

Legal Compliance: To comply with relevant laws and regulations, such as safeguarding requirements or financial audits.

 

3. How We Protect Your Information

We take your privacy seriously and have implemented reasonable technical and organizational measures to protect your personal information. These include:

Encryption: We use encryption technology to protect your personal and payment information.

Access Control: We limit access to personal information to those employees and contractors who need it to perform their job responsibilities.

Data Retention: We only retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share personal information with trusted third-party service providers who help us with tasks like website hosting, payment processing, or email communications.

Legal Requirements: If required by law or to protect our rights, we may disclose your information to government authorities or legal entities.

 

5. Your Rights and Choices

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Access: You have the right to request access to the personal data we hold about you.

Correction: You can request corrections to any inaccurate or incomplete data.

Deletion: You may request that we delete your personal data, subject to certain conditions.

Objection: You can object to our use of your data for specific purposes, such as direct marketing.

Data Portability: You may request a copy of your data in a portable format.

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To exercise any of these rights, please contact us at info@dragonfliesnursery.co.uk

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and track website usage. You can manage or disable cookies through your browser settings, but please note that some website features may not function properly without them.

 

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to the information we collect through our website and does not cover third-party websites. We encourage you to review the privacy policies of those sites before sharing your personal information.

 

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy regularly to stay informed about how we are protecting your information.